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Shopping FAQs

How do I contact a Personal Shopper?

Our expert team of Personal Shoppers have an indisputable passion for jewellery, and are available to help with any queries you may have by telephone or e-mail.
Please call +44 (0)20 7706 0060 or e-mail

Can I have my jewellery delivered today?

We understand that occasionally a lady simply has to have that perfect something for a special occasion, and that it often can not wait. Such is our confidence that you will find what you are looking for at Astley Clarke that we really will do all we can to try and help. If you live in London, please select "London Same Day Delivery" during checkout and your jewellery will be delivered to your home or office that day. This service costs £12.95. Call us on +44 (0)20 7706 0060 or e-mail

Learn more about Delivery at Astley Clarke.

What are your delivery charges?

Visit Delivery for more information on delivery costs, times & destinations.

Where is my order?

All orders to the UK with free delivery take 2-3 days to arrive (excluding weekends and national holidays). If you haven't yet received your order, please contact us on +44 (0)20 7706 0060 or e-mail

If you placed an order for delivery outside of the UK, you can track the progress of your order here.

What is your policy for returns and exchanges?

You can return your jewellery, including earrings, free of charge, for any reason.

We offer FREE returns for the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Spain, Sweden, UAE, USA.

Learn more about our Returns & Exchanges Policy.

Can I come to your showroom and view the jewellery?

Yes. Astley Clarke has a beautiful Boutique based in Central London. For more information, including opening times, visit our London Boutique page.

Do you offer a bespoke service?

Yes. Our bespoke service provides personal consultation with our design and personal shopping teams, to create one-off pieces of jewellery that are beyond your expectations.

Learn more about our Bespoke Jewellery Service.

Do you offer an engraving service?

Yes. Astley Clarke offer a customised engraving service for a selection of our fine designer jewellery. All engraving is done by machine in central London. Engraving can be visualised and ordered online for our Biography Zodiac Pendants and many other designs. For more information, call +44 (0)20 7706 0060 or e-mail

View our range of Engravable Jewellery.

Is gift wrapping available?

Yes. Gift wrapping is available for an additional £5.00 per item. You can opt to receive your item pre-wrapped or receive everything you need to wrap your purchase yourself at home. Your jewellery will be wrapped in the finest wrapping paper featuring an excerpt of a bespoke painting by Tomo Campbell and tied with Italian ribbon. Simply select either Gift Wrapping option on the shopping bag page for each individual item. View our Gift Wrapping.

Are the products pictured actual size?

Computer monitors vary in size, so it is impossible to show an actual size image on the Internet. We do however provide meticulous measurements and endeavour to show each piece worn by a model. Call +44 (0)20 7706 0060 or e-mail if you have any further queries.

Is VAT charged online?

United Kingdom orders:

VAT is charged at 20% for all orders and is included in the retail price. Call +44 (0)20 7706 0060 or e-mail if you have any further queries.

International orders:

Depending on your chosen shipping destination, local taxes, duties or customs clearance fees may apply. This will be stated at the checkout before you are required to complete your purchase.

Which payment methods do you accept?

We accept a variety of payments depending on your chosen delivery country, including Visa, MasterCard, Amex, Maestro and PayPal. In addition, you can also pay for all or part of your order using Astley Clarke Gift Cards.

In special circumstances we can accept payment by BACS or CHAPS - however, please note that we will be unable to dispatch your goods until payment has been received and cleared.

For further information regarding payment please contact one of our Personal Shoppers on +44 (0)20 7706 0060 or e-mail

How does pre-order work?

Our pre-order service allows you to purchase jewellery before it has arrived in our boutique. The following conditions apply for pre-orders:

Delivery: We aim to dispatch pre-ordered jewellery on or before the stated dispatch date. A confirmation e-mail will be sent to you with the intended dispatch date. By pre-ordering you are securing your intended dispatch date, the site may reflect a new later date if demand increases but your date will not be affected. If the expected dispatch date experiences a delay of more than one week we will contact you with the new expected dispatch date, you may cancel the order if the revised date is not suitable. An automated dispatch e-mail will be sent to you when the goods are dispatched and a link will be provided to track the item.

Payment: Your card will be pre-authorised (*) for the value of the item. For UK orders, your card will not be debited until the item is ready to be dispatched. If your pre-authorisation has expired we will contact you to re-authorise the card before dispatch.

Multiple items order: If your order contains jewellery that is both in stock and on pre-order we will dispatch the available pieces and debit your card only for these pieces. When the jewellery on pre-order is ready for dispatch we will contact you to re-confirm your card details. You will be sent a separate dispatch confirmation e-mail when your pre-ordered jewellery is dispatched.

*Pre-authorisation – this is the ring-fencing of funds from your credit card limit. The funds are not debited but by ring fencing them it may prevent you from using this available credit for another purchase. Typically a pre-authorisation may last for a maximum of 21 days and expires once the goods are dispatched and the card is debited.

For further information please contact one of our Personal Shoppers on +44 (0)20 7706 0060 or e-mail

Jewellery FAQs

How do I measure my ring or bracelet size?

For help finding your size, visit our Size Guide.

What is vermeil?

Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.

Are Astley Clarke diamonds from traceable sources?

We adhere to the Kimberley Process and are committed to sourcing our diamonds in the most ethical and environmentally responsible manner.

The Kimberley Process, adopted in 2002, regulates 99% of the rough diamond trade worldwide, through a system of import/export controls that prevents conflict diamonds from entering the legitimate supply chain. Key industry representatives, including JA, worked with governments and human rights groups (often called non-governmental organizations, or NGOs) around the world to bring about this solution to the conflict diamond problem. KP is supported and mandated by the United Nations. Today, 69 participating nations and the worldwide diamond industry uphold KP regulations, along with help from NGOs.

How KP Works:

Each of the KP countries is legally bound to export all shipments of rough diamonds in a tamper-resistant, sealed container, along with a government-validated Kimberley Process certificate that includes a list of its contents. No uncertified shipments of rough diamonds are permitted to enter any KP country.

Find out more about Astley Clarke diamonds, or speak to our Personal Shoppers on +44 (0)20 7706 0060 or at if you'd like any further information.

What are the twelve birthstones?

January Garnet
February Amethyst
March Aquamarine
April Diamond
May Emerald
June Pearl
July Ruby
August Peridot
September Sapphire
October Opal
November Topaz
December Turquoise

My Account FAQs

Why should I register an account with Astley Clarke?

Once registered you will be able to:

  • Track the progress of your orders
  • View your order history
  • Create a Wishlist of your favourite pieces, which you can either make public or keep private
  • Register for our gift reminder service
  • Register for Astley's Newsletter to hear about the latest designer jewellery collections. You can amend your preferences to personalise the information we send you
  • Update your address details

Click here to register an account.

What do I do if I forget the password to my account?

If you forget your password, simply click on the "Forgotten Password" button on the log in screen within 'My Account', and you will receive an e-mail re-setting your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password which will be more memorable to you. If you are having problems logging on then please contact our Personal Shoppers on +44 (0)20 7706 0060 or e-mail

How do I view my order history?

To view your order history online, you need to have been logged in to your account when placing your order. If you were, log on to My Account and view your order history.

If you previously checked out as a guest, please contact our Personal Shoppers on +44 (0)20 7706 0060 or e-mail who will be able to recall your order history.

Can I order from overseas?

Yes, simply click on the flag in the top left hand corner of the screen to change your shipping destination.

Alternatively, call us on +44 (0)20 7706 0060 or e-mail and we can place your order over the phone.

How do I redeem a gift card?

Gift Cards are available in various denominations (from £20 to £5,000) and you can purchase any multiple of these cards but only one can be used per transaction online. Gift Cards will be sent directly to you or your recipient's address by post. Each Gift Card has a unique voucher code number which can be redeemed against any purchase on the website or over the telephone. For further advice, call us on +44 (0)20 7706 0060 or e-mail

How do I use a media/promo code?

From time to time we may offer promotional voucher codes, either on our own website or through our carefully selected partners. These can be redeemed on the basket page. Terms & Conditions apply.