The Astley Clarke Warranty
Every piece of Astley Clarke jewellery is guaranteed for 12 months from the date of purchase subject to normal conditions of "wear and tear".
From our contemporary gemstone collections to our micro-mosaic inspired fashion fine diamond pavé pieces, each piece of Astley Clarke jewellery is designed using traditional hand-drawn techniques in our London Design Studio. All of our contemporary jewellery collections are hand-crafted using sterling silver and 18ct gold vermeil plating, whilst our fashion fine collections use the finest quality 14ct solid gold.
We are obsessed with coloured gemstones and intricate diamond pavé which is why you will find them across all of our collections. As gemstones are a natural phenomenon, their colour and composition may vary. We adhere to the Kimberley Process, sourcing our diamonds in the most ethical and environmentally responsible manner. Our fashion fine jewellery is hallmarked in the UK at the London Assay Office, fulfilling the requirements established by the law on Noble Metals.
Gold vermeil plated pieces will eventually fade with time. The nature of how the piece is worn and cared for can significantly affect the speed of fading. Vermeil re-plating is not included in your warranty although we do offer a chargeable re-plating and polishing service on selected styles. Items adjusted by a person or company other than Astley Clarke or items returned for any reason other than a manufacturing fault will not be covered by your warranty.
Your Astley Clarke jewellery requires a little care and attention to keep it looking its best.
Find out how to care for your jewellery.Jewellery Care Guide
Even the finest jewellery requires a little extra attention now and again…
Should your jewellery require repair, in the first instance, please send an email to firstname.lastname@example.org and we can help further.
For us to deal with your enquiry as quickly and efficiently as possible, please include:
- A brief summary of the item and what requires repair
- A photograph(s) or short video highlighting the issue as best you can
- Details of where the item was purchased from and if the piece was gifted to you (if known)
- Your proof of purchase (receipt/bank statement)
What Happens Next?
Once we have received your email, one of the team will be in touch with regards to your options moving forwards. We aim to review all repairs within 7 working days.
NB: Items outside of the 12 month warranty period will be subject to a repairs charge. If no proof of purchase can be provided, the piece will be treated as being outside of warranty.
Jewellery Re-Plating Service
We can provide re-plating for vermeil jewellery from our contemporary collection. This is a chargeable service.
Due to the delicate nature of some gemstones, jewellery with the following gemstones is not available for re-plating:
- Mother of Pearl
Hand-woven bracelets and enamel jewellery is incredibly heat sensitive and cannot be re-plated.